Reviews

We've had Yonas as our assigned tech several times on our membership checkups, and he's been great every time. He always takes the time to make sure I know exactly what he is checking and why. He explains to me why each check is important, and how each component contributes to keeping my house comfortable. I've been with Supreme for almost a decade, and can't imagine moving on to another provider - these guys are just the best!

Our combo furnace and a/c unit stopped working. It’s a custom type system and Supreme Service Today was able to get us setup with a replacement system before the summer heat hits us.
Our service representative Ryan K was extremely knowledgeable about the system, the financing and he found us a solution where other companies came up short.
Ryan is friendly and personable and we look forward to many years of working with Supreme Service Today and their team. My family is relieved to know that we have a lifesaving solution for the heat of the summer.

Donald came in time to clean our air conditioners. He was very courteous and explained to me what he is going to do. He is a knowledgeable technician who took time to complete the work correctly. I am very happy about his work and recommend him for such work.

I want to share my experience with Jacob D who came out, made an assessment regarding my leaking issues. He was friendly, communicative, and very knowledgeable. He listened to me and my wife's concerns and quickly identified the problems. Thanks to Jacob D! I really appreciate the great customer service and the time he spent to explain to us.
Thank you,
Carlton Talley - Baltimore

My experience with Supreme Service Today was top notch. Lets start with the phone call to customer service regarding my issue no water pressure. The representative was kind courteous and professional. The following morning a service technician arrived.
We got a new well pump and complete filtration and watersoftner system. They did come across several obstacles but our tech Brandon was patient professional and kind, even when I went on a rant with no water. He never gave up and always service with a smile.
Now our water 💧 is on and working well.
My technician and Alex the owner went above and beyond for us. We could not be more grateful for their service, dedication and empathy for their customers.
My husband and I strongly recommend Supreme Service Today , they have gained a lifelong customer.
Sincerely
Antoinette Humphries
We have a service contract

I want to share my experience with Garrett who came out and made an estimate the cost of my defective a/c system. He is so friendly, communicative, and very knowledgeable. He listens to my concern and quickly identify the problems. He gave me many options to try to save my money, at the meantime he wants to ensure the product and service provided is in good quality and is satisfied. Thanks to Garret's great customer service and the time he spends to explain to me.

This company exceeded my expectations! The responces was quick! Keondre and Ben were very professional and took the time to give me details and options. I am please very pleased with my experience and would highly recommend.

Our A/C stopped working. Supreme was able to schedule a tech same day. Zack was knowledgeable and transparent. Our unit was frozen and had to thaw so new techs were scheduled for the following day. Keondre J and Roberto were very professional, kind, and patient. They walked us through each test, diagnosis, and stage of the repair and educated us so that we could make informed decisions about how to best resolve the problem without spending more money than necessary.

Supreme service was able to come out the next day when I requested service the evening prior. Keondre J was extremely helpful and friendly and took the extra time to give a detailed diagnosis into late afternoon on the Friday of a holiday weekend.

Keondre did an excellent job diagnosing and repairing the air conditioning unit. He was professional, on time, and knowledgeable. Keondre thoroughly explained what needed to be fixed, ordered the part, and even picked it up to expedite the process. I really appreciate that the A/C was repaired in such a timely fashion and with such expertise and professionalism. Thank you!

Our tech Darryl was incredible. Could not have been nicer or more informative. The full water heater replacement took 12 hours due to complications with the old broken water heater. Darryl didn’t waiver and stayed until 10:30 to get the job done and get our family hot water. 10/10 would recommend.

Brandon did a fantastic job working on our water heater. He installed a new pressure expansion tank, installed a pressure reducing valve and replaced a corroded union on the water heater. He was very professional and kept the workspace clean. We were very happy with the results.

I highly recommend Supreme Service Today. Called them for the first time when my heat suddenly shut down in dead of winter. Receptio ist, Mariah, was polite and courteous. Sean, the technician, was sent out the same day. Sean was an ideal example of professionailsm - he arrived timely, wore shoe coverings so as not to track mud into my house, diagnosed the problem accurately, answered my questions patiently and thoroughly, gave me repair options and costs for each option, performed work efficiently, made sure heating system was working properly before leaving, and sent me a thorough performance & safety assessment after departure. What could have been a disaster turned out to be a great day all because of Supreme Service Today. (They have cool new yellow and black trucks too). 😄

Supreme was the only business out of five that were willing to work within my work schedule, which I greatly appreciated. Youssef was thorough,knowledgeable, and very nice. Ryan was also very helpful and kind.

Nathan was excellent. Came in to inspect the pump that had been leaking water, to ensure the previous tech diagnosed the situation thoroughly. Had the work completed in two hours and explained the whys for the issue that existed. Explained another issue and he instantly diagnosed the issue in a matter a minutes. I definitely recommend the company and the service of the techs involved. This was after having two other companies come out and each misdiagnosed the issue.

Yonas has been my tech for the last several (3?) service/maintenance appointments. He is always punctual, extremely courteous, and very helpful. He carefully and thoroughly explains all options available. I have been a customer for quite a few years and the professionalism of the techs has always been great!

Youssef D is an excellent geothermal service tech and I will request him for future service. He has more than decade experience with this company and with geothermal systems. He came out to fix all the problems created by a previous Supreme tech, Zach, who was very inexperienced. That tech solved one problem but created more! Youssef fixed the settings on the control board that had not been properly set by Zach. Now the system is now running efficiently and the thermostat controls have all been restored.

Youssef and his partner were very efficient and respectful. Youssef explained the issue and the resolution thoroughly. He also tried to get it fixed today, being a Friday. It was a pleasure working with them and will use the company again in the future (although, not soon hopefully 😁).

I just had my first service appointment with Supreme HVAC service today and the reviews don’t lie! they are absolutely great! they are very nice very pleasant. Zack R was my Service and he came out explained everything to me and what did I need to do in the future and I signed up with their monthly payment plan for the peace of mind of knowing that anything that happens in the future I’m covered! I would definitely recommend Supreme services!!

Highly Recommend, very straight forward. Zach was awsome! Explained everything he was doing while he was working, gave multiple options prior to doing the work. A/C system is working better then it ever has. Will definitely use Supream for any future repairs.

Zack was incredibly helpful and knowledgeable in regard to the specific issues with our HVAC system. He made sure we’d be working with Supreme Service Today from here on out!

We’re very happy with the service we received from John today! He was thorough and courteous and professional throughout An ultimately, his years of experience benefited us greatly, and what we needed done! I would recommend him to any of my friends who need plumbing, work done.

Was very satisfied with the yearly maintenance checkup I received for our heating unit. The technician, Zach D., was very thorough and did a great job explaining everything that was done and helping me understand the status of the unit even for items just to keep an eye on. Appreciated the knowledgeable details and transparency that was provided.

Furnace tech Yonas, (name spelling?) was very polite. He was very knowledgeable and experienced about his duties very thorough he conducted safety tests extensively. He was very informative and helpful about my options at the outcome. I would happily refer him to anyone who needs furnace repairs/help.

Called a couple Hvac companies about a free estimate. Garrett and Ryan showed up on time, were super friendly and offered my options (reasonably priced) without any pressure. Other companies wanted to charge just to come out and didn't seem to have the same friendliness and desire to earn my business. Supreme Service is dedicated to good customer service. In a world where that barely exists I sure appreciated the difference. I'm gonna get the work done. They earned it!

Nathan was very helpful. He explained the job thoroughly, gave me options and completed the work in minimal time. Nathan was professional and respectful of me and my home. Very highly recommended!

I recently had an experience with Supream Air technician (Yonas) who came to my house to provide an estimate for some HVAC work. I must say that I was very impressed with their professionalism and expertise.
The technician arrived on time and was very courteous and friendly. They took the time to listen to my concerns and thoroughly inspected the HVAC system. They explained the issues they found in a clear and understandable manner, and provided me with a detailed estimate for the necessary repairs.
I was impressed with their knowledge and expertise in HVAC systems. They were able to answer all of my questions and provide recommendations for improving the efficiency and performance of my system.
The estimate provided by the technician was fair and reasonable. They took the time to explain the cost breakdown and provided options for different levels of service. I felt that they were honest and transparent throughout the process.
Overall, my experience with the Supream Air technician was excellent. They were professional, knowledgeable, and provided a thorough and fair estimate. I would highly recommend their services to anyone in need of HVAC repairs or maintenance.

Another great customer experience with Supreme Service Today. Zach was incredibly professional and knowledgeable and did an incredible job examining my heater to make sure it will function properly for me this winter. I never got the impression he was trying to sell me things I didn’t need. And he had a solid rationale for anything he did recommend for me, including cost information so I could easily understand the trade offs. He followed up with an invoice and service report that covered everything he did for me today, along with pictures to record the state of my heating unit today in case anything should go wrong in the future. A 10 out of 10 for sure!

Zach was very professional and explained everything he reviewed with me. He also did a fine job of explaining the options for fixes and pricing for each. I was very pleased with the service provided by him today.

Plumbing adventures: 4.5 stars, really. I’m taking .5 off for the confusion in scheduling. The first appointment had to be rescheduled for some reason, so we moved it to the following week, Friday. Thursday, my technician called to say he was on his way. I could have said no, come back tomorrow but I thought wth, get it done, though I had just gotten home from being out of town. It worked out fine and the tech did a good job. Now I just have to figure out how to get the water saver out of my new faucet. It’s different than what I’m used to. Kicking myself for not asking my plumber while he was here!

Zach D. arrived to my fall service appointment and went straight to work checking all components of my heating and cooling system, including the ducts. He spent time with me at the end of the appointment to discuss everything he checked and we reviewed his findings. He was very professional and I would have him back for every appointment because of his competence and professionalism!

Ricardo was very professional. Very good technician. He was very thorough. He went over and above the minimum to get the job done. I was very impressed by the extra care and attention given to install my new HVAC. I highly recommend him.

John was a life saver. With Xmas eve tomorrow and no water in the house with family visiting. John and his son and friend removed our old well pump and installed a new one and trouble shooted the issue until we got water. He was professional, knowledgeable, courteous and cleaned the job site when he was done. We truly got “supreme service” from the time Anna returned my call and scheduled John and John completed the job. We will use Supreme Service Today again without hesitation. Kemp Ensor

We recently had our aging HVAC system replaced and received excellent guidance and service throughout the process from Zach R, Youssef D, Ryan K, and Hilmer G. They were professional, helpful and timely. They treated our home with care and took time to explain options to us. We are really enjoying the new system.

Sean was very courteous and worked hard to get the job done the same day he was concerned that if the parts were not in stock we would not have heat thru the weekend so he drove up to Baltimore!
He also explained what he was doing and how. He did a great job.

Zack O. gave us a very detailed report on our HVAC system. He pointed out potential issues with pictures. He explained technical metrics in such a way that a regular homeowner like me can understand. Exceptional service from Zack!

Yonas did the most thorough (semi-)annual evaluation of heat pump system that I've ever seen.
Yonas checked many details, gave great answers to my questions, and pointed out some things to watch in coming months.
Yonas laid out a few options we have for going forward and patiently each.
Supreme Service Today emailed a full report that helped me see that all the detailed checks Yonas did were standard procedure for this fine company, though in my 42 years of owning homes I've never seen such attention to details of my heating and air-conditioning services.
Supreme Service Today's service is truly "supreme" - much better than all the rest !!
I will be calling them First from now on! 🙂

Ricardo C and Ernesto came to install my new heat pump and water heater. They came on time and did a stellar job on the installations. Ricardo explained how to use the system and the thermostat. What I did not know was Ricardo sent in my registration for my heat pump saving me from finding the model numbers and serial numbers. I am very happy with the job done and will continue to use Supreme Service. This is my 2nd review and I had to use a different google account to place, the first was repair on old system. I posted that as Howard Lee

Supreme service techs are always very thorough and knowledgeable. I appreciate when they run through everything they did. I'm also appreciative of their advice regarding system longevity.

Yaseff was awesome! Professional and very nice. He gave me several options to fix the issue. I will recommend him to family and friends.

John was very professional and experienced. He was able to address all of my questions. Our hot water heater was installed and it's working wonderfully. Supreme Services is an excellent company especially when it comes to scheduling service.

Three years ago I had Supreme Service Today to replace our old HVAC and install a new one. Since then I have been using them for maintenance of the unit and for other services that they provide.
Quincy, the technician who came today for the winter check up of our HVAC, is polite, respectful and friendly . He showed me pictures of the condition of the unit and explained the work he did. Quincy did a great job and even cleaned up afterwards. I will continue to use Supreme Service Today and make sure to ask for Quincy again next time I need service.
A. Santos

First time using this company for my HVAC needs. Beyond happy with the service and the Tech (Zach R). Professional and thorough work performed. You have a new customer after my experience today.

Supreme Service Today has been an exceptional company to work with from begining to end. Very pleased with results. Professional and courteous from installation to setting up the unit. The entire Staff has been fantastic.Josh Q was very helpful with the thermostat power issue and how to resolve.
If you’re having issues with your AC given them a call.
Thank you Denny and Alex.

The first plumber that was sent out was horrible. Needed an outdoor faucet/hose bib replaced. Relatively simple. I was charged over $400 and the guy did an incredibly sloppy job. I showed his work to other plumbers and they were shocked by the cost and by his horrendous work. I called Supreme Service Today right away and explained the situation to them. I was reassured that a different plumber would be sent out ASAP and would fix the issue at no cost. And that’s exactly what happened. A few days later, Justin came out and did an amazing job. He didn’t rush it like the previous plumber and made sure he had all the right parts, even if it meant having to run out to the store to get them. Not only that, it was about 90 degrees out, but he kept his cool. This company almost lost a long time customer over a sloppy job and an outrageous charge. Justin restored my faith in Supreme and I will be requesting him in the future.

I had a hard time finding a company to fix my ductless AC. Supreme Service was great to work with and went out of their way to find a solution that worked for me. Their team in the office was helpful and responsive and their field techs, especially Yonas, we're thorough and professional. Yonas took the time to explain the issue and my options and followed up with me to answer any questions as I decided which option to select. There was no sales pressure from them, only a desire to do a good job and help me fix an problem.

Sean reminded me why I keep going back to Supreme. We’ve been extremely unhappy with our system almost entirely due to the nest thermostat (which the salesperson actually recommended against at the time). This was our third issue in three years. Sean came for the third issue and promptly fixed the issues, explaining each one in detail. Importantly, he ensured we got the best value for the warranty on our system. Coincidentally, we are moving soon but because of todays experience we will be calling supreme to upgrade the next house’s systems!!!

DJ, was an awesome technician. Super friendly but also more importantly very technical smart. I would highly recommend Supreme Service and especially DJ for anymore HVAC work. But I'm sure the quality work DJ did I will not being any new service in the future.

DJ was phenomenal during my biannual AC tune-up. He also did a great job cleaning the AC unit coils. He was on-time, did the job quickly and was very thorough with the examination of the unit. I commend his customer service and the quality of the work he did! I highly recommend him and the Supreme Service Today team for your HVAC tuning and cleaning needs!
Updated: It by accident deleted my previous review, but two months ago Zach also came out to do a similar tune-up job on the furnace side. He also was professional and thorough in his examination. DJ and Zach are excellent technicians and you can see that in the quality of the work they do and the customer service they provide!

Very impressed with responsiveness and options for replacing our water heater. All services completed same day. Communication was great and will definitely be using this company in the future. Thank you to all for an exceptional experience.

Sean was amazing! We was very thorough. He explained everything and answered all of my questions. Provided me pictures of the inside of my HVAC unit and provided his professional opinion. He wasn’t forceful or pushy about making a decision same day as I told him I would have to consider the repair options. I loved that I was provided 3 options, good, better, best, for repair. Sean also was very clean, and put things back the way he found them. I am scheduling the repair soon and will provide an update after it has been completed.

Zach was wonderful. He really took the time to explain everything clearly when he was fixing our air conditioning! Thank you.

Sean was very friendly and helpful in installing a new smart thermostat at my house after my old thermostat stopped connecting to my wifi network. He explained every part of the process and made sure everything was in working order before leaving.

Zaber and his crew were amazing. They both worked until dark for 2 days with no breaks to get the job done. They left my home clean as can be. These 2 man deserve praise from supreme air.

Our experience with Supreme has been great. We had a drain clog and our technician, Brett, was on time, friendly, and very helpful. He came in on the weekend and was happy to help troubleshoot with us in order to fix our urgent problem. We would recommend Supreme and Brett highly!

Gyan came to troubleshoot a thermostat issue. Apparently it would not work with my humidifier. He was respectful and professional.He researched the issue and realized that the thermostat that was installed would not support the humidifier. He replaced the thermostat and tested the system before leaving. It worked correctly when he left.

Jason came to do a diagnostic and report on my drainage and plumbing system. He was very knowledgeable and thorough when doing his inspection. I'm very pleased that he found and fixed a leak in my basement that I was unaware of. He was friendly, pleasant and polite.

Yonas is a knowledgeable and trusted technician. He always does a thorough job and explains what he’s done and what he thinks needs to be done to keep our system running safely and efficiently. He is also very pleasant and courteous.

On time arrival. Professional demeanor, very detail oriented and methodical in troubleshooting the issue. Value added solutions and recommendations provided from a repair versus replace perspective. Now currently scheduled for an HVAC duct cleaning and an area leader inspection for replacement quote. Highly recommended.

Working with Supreme Service Today has been a positive experience. From the initial consultation for the estimate to the end of installation, everyone that I interacted with behaved as true professionals of their trade. Sean did a great job of answering my many questions, exploring options for service, planning for the future and was a great communicator prior to the start of the job. Saber and Santos were both excellent in the installation process. They answered my many questions as I observed the whole process of the two of them removing my old units and installing brand new heating/cooling units and relocating my thermostat. I couldn't be more pleased. Suffice it to say, I have peace of mind in the excellent work Saber and Santos provided and am pleased with the overall experience with this company.

Repaired a previously installed water based backup sump pump. Plumber Justin was awesome. Justin was very nice, calm, thorough, organized, and seemed very knowledgeable. Highly recommend him for plumbing projects. Deborah followed up after the service to make sure I was satisfied. She was very awesome as well.

Very pleased with service call and follow-up. Sean diagnosed the problem and ordered parts. Part came within 24 hours and Supreme scheduled a 2nd visit the next day. Sean was dispatched again and was running late, but Supreme let us know. He didn't bail-out. Came to our home at around 7:30 P.M. He was pleasant as before and didn't rush to get it repaired. Supreme did the original install of the entire system about 3 years ago and their service support was as good as their initial work.. Definitely recommend.

They were professional and advised me on how to reduce my gas heating bills by recommending proper cavity closure. Their customer service approach is very impressive. They also went above and beyond to resolve my Zoning issues. I am overjoyed.